Ashlands — Account & Data Deletion
App: Ashlands (Android package com.lmgsoftware.ashlands) ·
Developer: LMG Software
You can have your Ashlands account and its associated data deleted at any time. There are two
ways to do it — you do not need the app installed to use the second one.
1. In the game
- Open Ashlands and sign in.
- From the main menu, open ACCOUNT, then choose
DELETE ACCOUNT.
- Confirm. Your account and server-stored data are deleted immediately; you are signed out
and returned to the game’s main menu.
If you do not see the button yet, your installed version predates it — update the
app from Google Play, or use the email route below, which always works.
2. By email (no app needed)
Send an email to lepadatmg@gmail.com
with the subject “Ashlands account deletion request”, from the Google account
email address you used to sign in to the game. That matching address is how we verify the
request is really yours.
We will confirm and complete the deletion within 30 days.
What gets deleted
- Your account record: name, email address, and account identifier (Google sign-in via
Firebase Authentication).
- All server-stored game progress and purchase-entitlement records attached to the
account.
What is not deleted, and why
- Local saves on your device — remove these by uninstalling the app or
clearing its storage in Android settings.
- Google Play purchase and payment records — these are held by Google under
Google's Privacy Policy; refunds and payment
history are managed through Google Play, not by us.
- A redemption marker per Google Play order — an internal note that a given
order has already been redeemed, kept so that a purchase can never be credited twice (for example
if Google Play re-delivers it to a new account). It holds only the order reference and the
internal identifier of the account that redeemed it; no progress, name, email or payment details.
- Records we are legally required to keep (for example fraud-prevention or tax records), for
only as long as the law requires.
Note
Deletion is permanent. Progress, unlocked heroes, and purchase entitlements cannot be restored
afterwards — including entitlements from past purchases, so re-buying would be the only way to
regain them.
Questions: lepadatmg@gmail.com · See also the
Ashlands Privacy Policy.